1) Information We Collect

We collect information necessary to deliver our e-learning services.

Personal Data

  • Name, email address, phone number

  • Login credentials

  • Payment and billing details

  • Course progress, assessments, certificates

  • Support queries

Technical Data

  • IP address, browser type, device info

  • Cookies and usage analytics

2) Legal Basis for Processing (GDPR – Article 6)

We process personal data based on:

  • Consent (newsletter, marketing emails)

  • Contractual necessity (course access, payments)

  • Legal obligation (invoicing, compliance)

  • Legitimate interest (platform improvement, fraud prevention)

3) How We Use Your Data

Your data is used to:

  • Provide and manage course access

  • Process payments and invoices

  • Communicate updates and support

  • Improve learning experience

  • Meet legal and regulatory requirements

4) Cookies & Tracking Technologies

We use cookies for:

  • Authentication and session management

  • Performance analytics

  • User preferences

You may disable cookies via browser settings.

5) Data Sharing & Third Parties

We share data only when necessary, including:

  • Payment gateways

  • Email & notification services

  • Analytics providers

  • Cloud hosting providers

We do not sell or rent personal data.

6) International Data Transfers

If data is transferred outside your country, we ensure:

  • GDPR-approved safeguards (Standard Contractual Clauses)

  • Secure and lawful processing

7) Your Rights (GDPR, DPDP Act, CCPA)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (Right to Erasure)

  • Withdraw consent

  • Restrict or object to processing

  • Data portability (GDPR)

  • Grievance redressal (India DPDP Act)

Example:
You can request account deletion, and we will erase your data unless retention is legally required.

8) Data Retention

We retain personal data only as long as required:

  • Active accounts: during course access

  • Financial records: as per legal requirements

  • Inactive accounts: securely deleted after retention period

9) Data Security

We use:

  • HTTPS encryption

  • Access control & authentication

  • Secure servers and backups

No system is 100% secure, but we follow industry best practices.

10) Children’s Privacy

We do not knowingly collect data from children under 13. If identified, such data will be deleted immediately.

11) Compliance Summary

We comply with:

  • GDPR (EU)

  • India Digital Personal Data Protection Act, 2023

  • CCPA (California, where applicable)

  • Global data protection best practices

12) Policy Updates

We may update this policy. Changes will be posted on this page with a revised effective date.

13) Contact & Grievance Officer

For privacy concerns or requests:

📧 Email: support@prime-skills.com
🏢 Company: Prime Career Associate